Who is the insurer of your Rent Protection cover?
Property Guard, a trading name of Motorplus Limited, provide our Rent Protection with Tenant Eviction cover, which is underwritten by UK General Insurance Limited on behalf of Great Lakes Insurance SE.
Who do I contact if I want to make a change to the policy?
This policy is administered by Paymentshield who can be contacted on the following details: 0345 601 1050, firstname.lastname@example.org or Paymentshield Limited, PO Box 229, Southport, PR9 9WU.
Who should I contact in the event of a claim?
In the event of a claim, you should contact Property Guard on 0333 043 1326. You can also contact the legal advice helpline on 0333 241 3383.
How long do I have to wait for a claim to be paid?
In the event of a claim, rent must be in arrears for a full month before a claim for rent payments is accepted
How long will the rent be covered in the event of a claim?
The rent will be covered until the tenant is evicted. Once vacant possession has been obtained following eviction, 75% of the rent will be payable for up to 2 months or until the property is reoccupied, whichever occurs sooner.
What is the cooling off period for this cover?
There's a 14 day cooling off period from the start of the policy. In the event of cancellation after the cooling off period, a full pro-rata refund will be given if no claim has been made.
Can I transfer my policy from one rental property to another?
No. If you require cover for more than one property you will need to purchase cover for each property you want to cover.
Can I increase or reduce the cover period?
No. If you have purchased 12 months of cover, the policy will continue to renew every year on that basis. If you then need to change it to a 6 month policy term, you'll need to purchase a new policy on that basis.