Privacy Policy

[Last Updated: 4th April 2025]

At Lets Safe LLP, we are committed to protecting your privacy and handling your personal information with transparency, care, and responsibility. This Privacy Policy explains what data we collect, why we collect it, how we use it, and the choices you have.

Who We Are

Lets Safe LLP provides tenant referencing and software services to landlords, letting agents, and tenants. We are the Data Controller, which means we determine how and why your personal data is used.

Our Commitment to You

We only collect and process your data when we have a lawful basis to do so, such as:

• Performing a contract
• Fulfilling a legal obligation
• Where we have a legitimate interest
• With your consent

We follow the principles of the UK GDPR and Data Protection Act 2018 to keep your information safe, accurate, and up to date.

What Information We Collect

We collect personal data directly from you and from trusted third parties (e.g. credit reference agencies) to provide our services. This may include:

From you:

• Full name, date of birth, and contact details
• Employment and income information
• Residential history
• Gender
• Usage of our website and services

From third parties:

• Credit history, CCJs, and bankruptcy status
• Previous addresses
• References from employers and landlords

Why We Collect Your Data

We collect your data to:

• Provide tenant screening and background checks
• Assess guarantors’ suitability
• Support landlords and letting agents in their legal and referencing duties
• Improve our services and provide relevant updates (with your consent)
• Pass on information to 3rd party insurance and service providers following your enquiry

How Long We Keep Your Data

We retain personal data:

• For referencing: at least 6 years for record-keeping and legal purposes
• For customers: while your account is active or until you request deletion

We review and update data regularly to ensure it remains accurate.

How We Keep Your Data Secure

We implement robust technical and organisational measures to protect your data, including:

• Secure on-site servers and Microsoft Azure-hosted cloud storage
• Encryption, access controls, and regular data audits
• Staff training and access restrictions

Marketing Preferences

We’ll only contact you for marketing if you’ve opted in. You can update your preferences or unsubscribe at any time.

Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion (the ‘right to be forgotten’)
• Object to or restrict processing
• Withdraw consent at any time

Requests are free of charge and processed within one month.
Contact: enquiries@letssafe.com

Complaints

If you have concerns about how we handle your data, please contact us. If you remain dissatisfied, you may contact the Information Commissioner’s Office (ICO): https://ico.org.uk

Cookies

We use cookies and similar technologies on our website to enhance your experience, analyse site usage, and support features such as our support chat service.

What are cookies?
Cookies are small text files stored on your device when you visit a website. They help the site remember your preferences, improve functionality, and gather information about how visitors interact with the content.

How we use cookies:
We use cookies to:

• Ensure the website operates effectively and securely
• Remember your preferences and previous actions
• Understand how users interact with our website
• Provide support functionality through tools like Zendesk

Some cookies are essential for site functionality, while others are optional and used to improve performance or analytics. You can accept or reject non-essential cookies when you first visit the site.

Managing your cookie preferences:
You can change your cookie settings at any time via your browser, or by revisiting the cookie banner (shown when you first visit). Disabling certain cookies may affect your experience of our website.

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Changes to This Policy

We may update this policy occasionally to reflect legal or operational changes. The latest version will always be available on our website.

Contact Us

If you have any questions about this Privacy Policy or your data, please get in touch:
Email: enquiries@letssafe.com